Self-Reflection as the Foundation of Leadership Trust with Sandra Gubbine | Podcast Shorts from ArceeHQ

In this clip

Sandra Gubbine offers her single most important leadership advice: learn to self-reflect and learn to see how other people see you. She describes how a leader who goes in intending to help by showing people how to do their new job can be perceived instead as controlling ("it's her way or the highway"). Asking directly, "Am I making sense to you? How are you feeling about what I'm saying?" and genuinely taking those answers to heart is how that gap gets closed.

Taking feedback seriously matters beyond the individual conversation. When one person signals that something is not working, many others are probably feeling the same way and staying silent. That discipline of seeking and internalizing feedback is what builds the trust a leader needs to drive change.

Key Takeaway

Leaders who actively seek feedback on how they are perceived can convert resistance into trust. If one person's feedback points to a pattern, it likely represents many others who have not yet said anything.

“Take that feedback and put it in and take it to heart because if that’s how this one person’s feeling, there’s probably a lot of others that aren’t.”
Sandra Gubbine, Vice President of Revenue Cycle, AtlantiCare

Leadership

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Sandra Gubbine

Season 1 · Episode 1 · 39 min

Bridging the Gap: AI and Digital Tools for Equitable Health Access

Sandra Gubbine · Vice President of Revenue Cycle, AtlantiCare

Sandra Gubbine shares how revenue cycle leaders should set priorities in a healthcare environment that is constantly shifting. She explains why sustainable process design and disciplined resourcing matter more than reactive firefighting, and why saying no is often the highest-leverage decision, especially during major revenue cycle system transitions. The conversation explores where patient financing and financial assistance programs fit into the RCM roadmap, including the reality of medical debt constraints and the importance of partnering with patients through payment plans and charity care pathways. Sandra also reframes denials as a broader set of payer behaviors, including record requests, payment delays, and DRG downgrades that can quietly create millions in revenue leakage. Sandra then walks through a digital initiative to reach uninsured and underserved populations, with lessons on vendor partnership, due diligence, and implementation discipline. She closes with a practical view of agentic AI in revenue cycle, using it to prioritize work for follow-up teams and proactively guide patients into Medicaid or financial assistance, and a leadership principle that compounds: self-reflection as the foundation for trust and change.

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