How Clarity, Credibility, and Connection Drive RCM Change with Kimberly Scaccia | Podcast Shorts from ArceeHQ

In this clip

Kimberly Scaccia describes the momentum-building formula she applies at TriHealth when leading large-scale revenue cycle change: clarity about what is changing and why, credibility built through early visible wins on high-friction issues, and connection created through consistent aligned messaging from all leaders. She explains that change stalls not from technical failure but from communication gaps, and that TriHealth uses a document called a "know, share, do" framework so every leader delivers a consistent message. Early wins, whether fixing a broken workflow, closing a reporting gap, or clarifying unclear expectations, show front-line teams that revenue cycle change is not theoretical and that leadership is listening.

Key Takeaway

Revenue cycle change builds lasting momentum when leaders align on a consistent message, solve real friction early to prove the change makes work easier, and stay visible enough that teams feel safe leaning into change rather than waiting to see if it lasts.

“for me, momentum comes from clarity, credibility, and connection. You have to work all three at the same time.”
Kimberly Scaccia, Vice President of Revenue Cycle, TriHealth

LeadershipInnovation

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Kimberly Scaccia

Season 2 · Episode 4 · 38 min

From Reactive Denials to Proactive Revenue Protection: AI Prioritization and Leadership in Revenue Cycle

Kimberly Scaccia · Vice President of Revenue Cycle, TriHealth

Kim Scaccia shares how she sets strategic priorities at TriHealth under simultaneous pressures from payer delays, regulatory mandates, and staffing constraints, and why sequencing and explicit exclusions matter as much as what gets prioritized. The conversation covers an autonomous and computer-assisted coding initiative she led at Mercyhealth, the importance of phased implementation and psychological safety in surfacing obstacles, and the measurable results: a 5 percent net cash improvement and a 6 to 7 percent increase in HCC capture rates. Kim also discusses the shift from reactive denial management to upstream prevention through agentic AI, the change management framework she uses to build momentum across complex cross-functional teams, and why write-off percentage, not denial rate, is the metric that truly reflects revenue cycle performance.

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