Using a Stoplight Report to Prioritize RCM Initiatives
Blake Evans describes a "stoplight report" framework for evaluating and communicating about the new ideas and opportunities that frontline teams bring to leadership. Each item gets a red, yellow, or green designation. Red means the organization will not pursue it at this time and explains why. Yellow means the idea is sound but not the right fit for the current roadmap, with a clear commitment to revisit it. Green means the initiative aligns with strategic priorities and is ready to move forward.
The framework turns prioritization into transparent communication rather than a series of rejections. Teams learn where their ideas stand, when leadership expects to revisit deferred items, and what "alignment with strategy" actually means in practice. That transparency is how the organization has been able to ingest a high volume of opportunities without losing track of what teams proposed and when.
Key Takeaway
A structured approach to "not right now" is more powerful than a flat no. When frontline teams can see where their idea sits on the stoplight and understand when it might advance, they stay engaged and trust that good proposals will resurface when timing and strategy align.
“We try to think about it not so much as saying no all the time but really, this actually is a viable solution, but we can’t ingest it right now. So when can we, and when can we put it on our roadmap?”
Blake Evans, System Vice President of Revenue Cycle, Rush University System for Health
From the clip to strategy.
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