Why AI Tools Need Their Own Revenue Cycle KPIs with Blake Evans | Podcast Shorts from ArceeHQ

In this clip

Blake Evans, System Vice President of Revenue Cycle at Rush University System for Health, describes how the RCM measurement framework has expanded beyond traditional KPIs. Cash metrics, AR days, denial rates, bad debt, and point-of-service collections remain daily anchors. But a new layer of operational measurement has emerged alongside them: a dedicated automation dashboard within Epic tracked with the same daily frequency as core financials.

Key Takeaway

Tracking the output of AI and automation tools with the same rigor applied to core RCM metrics turns automation from a cost-reduction initiative into a measurable operational discipline, and sets the foundation for the next generation of revenue cycle performance standards.

“There’s a whole dashboard now around automation in Epic that I look at, you know, just as regularly.”
Blake Evans, System Vice President of Revenue Cycle, Rush University System for Health

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Blake Evans

Season 2 · Episode 1 · 38 min

Building a High-Performance Revenue Cycle: Alignment, Automation & Cash Flow

Blake Evans · System Vice President of Revenue Cycle, Rush University System for Health

Blake Evans shares a system-level perspective on what it takes to build and sustain a high-performance revenue cycle inside a complex, multi-hospital academic health system. Drawing from his journey from frontline patient access to enterprise revenue cycle leadership, he explains why alignment across access, mid-cycle, and back-end functions is the foundation for financial stability, scalability, and patient trust. The conversation explores how Rush has unified revenue cycle operations under a single strategy, balanced optimization with patient financial experience, and scaled performance through intentional automation. Blake outlines how denial prevention, patient financing, and financial assistance must be approached holistically, with early transparency, clear communication, and advocacy for patients at every step of the financial journey. Blake also offers a grounded view on AI and agentic automation in healthcare RCM, separating real opportunity from hype. He emphasizes disciplined adoption, risk management, and leadership practices that prioritize communication, cross-functional collaboration, and trust while navigating large-scale change.

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The themes our guests cover are the same ones our executive guides and ROI calculators are built around. If this clip resonated, here’s where to take it next.

Claims Denial Management, powered by agentic AI

How ArceeHQ catches denials before they happen, resolves them automatically, and gives your reviewers only the cases that need a human.

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Executive Guide

Reducing claim denials with agentic AI

A practical framework for revenue cycle leaders. Covers the operating model shift, what to measure, and where automation actually pays.

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Model the revenue impact of a first-pass rate improvement at your health system. Plug in your denial volume and payer mix.

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