Why Healthcare AI Strategy Starts With Your EHR
Dr. Charles Frazier frames AI adoption as a question that begins with organizational posture: bleeding edge, conservative, or a deliberate middle. For Riverside Health, the answer is the middle ground, avoiding the liability and bias risks that come with being too early while not falling so far behind that the organization misses meaningful gains. Once that posture is established, the first practical step is to look at the AI capabilities already embedded in the existing EHR before evaluating third-party vendors, since those capabilities are already paid for and integrated into existing workflows.
A third-party evaluation only becomes necessary when the EHR does not cover the specific use case, or when a vendor can build a strong, well-scoped business case for a capability that genuinely fills a gap.
Key Takeaway
Setting an explicit AI posture determines how an organization sequences adoption. Starting with EHR-embedded capabilities reduces both cost and risk before any third-party evaluation begins, and reserves external vendor decisions for gaps the existing platform cannot fill.
“We’re already paying for that. So why not look at those first before we look too much at third-party vendors, unless it’s something the EHR vendor doesn’t do, or there’s some specific use case that you make a good business case for.”
Charles O. Frazier, MD, Senior Vice President, Chief Medical Information and Innovation Officer, Riverside Health
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