Why Revenue Cycle Leaders Review Candidate for Billing Daily
Keisha Downes starts each day by reviewing the candidate for billing report at Beth Israel Lahey Health, scanning her areas to confirm that nothing in HIM, coding, or CDI is creating a barrier to claims getting coded and out the door. Her review covers how long each account has been on the list, whether leaders need escalation support, whether a clinician is out of town with documentation still pending signature, and whether an encounter carries quality implications such as a patient safety indicator or a mortality case. The discipline is anchored to one goal: ensuring that the middle revenue cycle is not itself a barrier to AR targets.
Key Takeaway
Daily review of the candidate for billing report is a VP-level discipline that keeps mid-revenue cycle operations accountable for clearing their own bottlenecks before delayed coding and pending documentation compound into AR problems.
“Every morning I am looking at my candidate for billing because I want to understand if there are any barriers for getting these things coded and out the door.”
Keisha Downes, Vice President of Middle Revenue Cycle, Beth Israel Lahey Health
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