Why Showing Downstream Impact Breaks Revenue Cycle Silos
Taya Gordon describes the most reliable method for building cross-functional support for revenue cycle change: show the downstream evidence of the problem, not just the upstream fix you want someone to make. When clinicians and front-desk staff can see exactly what their upstream decisions cost the organization and where those costs land in the billing workflow, the imperative to change becomes their own rather than something imposed from revenue cycle. She argues that having team members shadow billing for even two days, working appeals and waiting on hold with payers, generates more lasting commitment to accuracy than any instruction-based training can.
Key Takeaway
Revenue cycle leaders who lead with downstream evidence convert resistance into collaboration. When people can see the cost of their upstream decisions for themselves, they stop needing to be persuaded and start asking to be part of the solution.
“so much of it is just about, okay, stop working in silos. Let me show you the problem this is causing downstream so that we can work together to design a solution that makes sense.”
Taya Gordon, CEO & Founder, Atlas & Perpetua Healthcare Consulting
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2:30Why Revenue Cycle Success Starts with People Before KPIs
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